Returns & Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We use Shopify for payments processing. Unfortunately their system takes 5 -10 days before it will credit your credit card. This is beyond our control and we appreciate your patience.
Late or Missing Refunds
If we have confirmed that you will receive a refund and you haven’t received it yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@untitledEMPIRE.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@untitledEMPIRE.com and send your item to: untitled EMPIRE, 4977 Laurelglen Lane Littleton CO 80130, United States.
To return your product, you should mail your product to: untitled EMPIRE 4977 Laurelglen Lane Littleton CO 80130, United States.
We will provide you with a shipping label though our discounted system if you like. However, you will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund and return label from us, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.